Shipping policy

We will ship your order out as soon as possible once it has been received. We make everything from scratch (cutting, etching, painting, gluing, drying, sanding, packing...) and have many orders in the queue, so please allow 14 business days for your order to be shipped (Monday to Friday - not including public holidays) for your items to be created. We are shipping orders every day! Each piece is a work of art and sometimes there are a lot of big orders in the queue. We apologise for any delays. 

Once your parcel has been shipped, you will receive an email notification with a tracking number. All parcels are sent by tracked courier and will arrive 1-2 days after dispatch, provided there are no shipping delays. Couriers do not collect our parcels on weekends or public holidays.

Please remember, once our parcels have been scanned by the courier, they are out of our control. They will be delivered to you as soon as possible. Thank you for your patience.

While we do try and fit in "smaller" orders when we can, we prioritise orders with first-ordered-first-served and work from the oldest date forwards. It is getting harder to prioritise all "small" orders as we have a lot to do!

If you need something by a certain deadline, we can definitely help, but please check with us before placing your order.