We are a local family owned business, operating in the heart of the Waikato. 

We have a passion for creating unique home decor and gifts. We also love to design and create new things!

Q. How long does shipping take?

A. We will ship your order out as soon as possible once it has been received. We make everything from scratch (cutting, etching, painting, gluing, drying, sanding, packing...) and have many orders in the queue, so please allow 14 business days for your order to be shipped (Monday to Friday - not including public holidays) for your items to be created. We are shipping orders every day! Each piece is a work of art and sometimes there are a lot of big orders in the queue. We apologise for any delays. 

Once your parcel has been shipped, you will receive an email notification with a tracking number. All parcels are sent by tracked courier and will arrive 1-2 days after dispatch, provided there are no shipping delays. Couriers do not collect our parcels on weekends or public holidays.

Please remember, once our parcels have been scanned by the courier, they are out of our control. They will be delivered to you as soon as possible. Thank you for your patience.

While we do try and fit in "smaller" orders when we can, we prioritise orders with first-ordered-first-served and work from the oldest date forwards. It is getting harder to prioritise all "small" orders as we have a lot to do!

If you need something by a certain deadline, we can definitely help, but please check with us before placing your order. 

OCTOBER TO JANUARY IS OUR BUISIEST TIME OF THE YEAR, WE WILL GET ORDERS OUT AS SOON AS WE CAN - THANK YOU FOR YOUR PATIENCE :)

 

Q. Where do you ship to?

A. We ship nationally all over New Zealand. We do not ship internationally at this stage. 

There are no issues in sending or taking our items overseas, as we have many customers do this.

 

Q. How much does shipping cost?

A. We have a flat rate shipping cost of $5 across New Zealand, but for orders $99 and over, shipping is FREE!

 

Q. Why isn't my entire order being shipped together?

A. We will always try to ship everything together if we can. Sometimes items are ready at different times or don't quite fit in the same parcel, in which case you may receive separate shipments. Rest assured, your parcels will always be dispatched as soon as they can be!

 

Q. Do you do wholesale?

A. Yes, we most definitely do! Please email us at info@whimsic.co.nz or submit our contact us form to discuss pricing and let us know what you're after! Our wholesale prices can change at any time due to inflation and are not concrete unless the order has already been paid for.

 

Q. What are the colours that you predominantly use? 

A. Our offering has recently changed (as at 25/09/2024). The majority of items are now made from a 3mm gloss black or white acrylic. The benefit to this material is it's ability to be displayed either indoors or outdoors. 

Acrylic is a type of plastic, but it's actually a higher-quality, more durable version. It’s often used in place of glass because it's lighter, shatter-resistant, and still has a nice finish. It is strong, looks good, and is built to last.

You will also see wooden items (which are only suitable for indoors) made from either 4mm redline ply or 3mm/5mm birch poplar ply. We sometimes use bamboo too but this will be indicated on the item description.

   

Q: How do I hang my piece?

A: To display wall items we recommend using small pins (panel pins which can be picked up from Mitre 10 or the Warehouse). Command strips or picture hooks can also be used. Hanging equipment is not included with the purchase as everyone likes to display their items differently. Whatever you use, please ensure the item is secure as they can be fragile :)

 

Q. Why is my wooden item not perfect?

A. Because we are working with wood, we cannot guarantee a completely perfect looking finish. There are sometimes minor grains, kinks or imperfections in the wood or colouring, which is the beauty of natural wood. :) Sometimes items that are left in their natural wooden state may have burn marks on the back due to the nature or laser engraving - we try and sand these away but some of our items may be too fragile. Items may have a strong wooden/paint smell once opened but this smell will fade within a day or two once unboxed. We currently don't have time or space to air them out here - we want to get your order out as soon as we can!

 

 Q: How can I clean my acrylic artwork?

The acrylic is so easy to maintain. If your house is prone to dust, we can suggest using Korbond anti-static spray (from you local supermarket) and a microfibre cloth to clean your item. Glass cleaner and a microfibre cloth also works well. If you item gets scratched, you can remove scratches using turtle wax. 

 

Q. I have something I would like you to custom-make, can you?

A. Contact us via the email address below with your idea / information / photos and we will see what we can do :) It is important to give us as much information as possible (photos or doodles help) in your initial email to save us time as we are busy bees!! PLEASE NOTE WE ARE LIKELY TO SAY NO FROM OCTOBER TO JANUARY DUE TO WORK LOAD.

 

Q. I've changed my mind, can I get a refund?

A. Unfortunately if you have decided to change your mind, we cannot offer a refund. Our photos and descriptions are very clear to ensure you know exactly what it is you are ordering. Most of our items are customised and personalised, which means they cannot on-sell the products, so we cannot refund simply for a change of mind.

 

Q. I have received my parcel and it is broken, what happens now?

A. Get in touch with us as soon as possible if there is an issue with your order. We will replace incorrect or broken items. Couriers can be rough, and our items are delicate. If your order is marked as delivered but missing, please fill out a missing parcel form with NZ Post and then get in touch with us.

IF YOUR ITEM IS BROKEN PLEASE TAKE PHOTOGRAPHS AND RETAIN ALL PACKAGING - we can not file a broken item report without this. We will need - 

• Photos of the damaged Items ​
• Photos of the packaged material used ​
• Photos of the Inner packaging ​
• Photos of the Outer packaging ​
• Photos of all barcode labels on the parcel

If you are unhappy with your order or something has gone wrong please email us, we will do everything we can to sort any issues - but we can't fix it if we don't know about it!

Contact us here or email us at info@whimsic.co.nz and we will endeavour to respond to any queries as soon as possible. If we haven't replied within a day then there may be an issues with our email - please try contact us again - we always reply within 24 hours unless otherwise specified.